If you have decided to return the products, fill in the return form attached to the consignment, enclose the invoice received with the product and contact us for a return by e-mail info@jugo.lt or mob. tel. + 37060552008 on working days from 9:00 am to 6:30 pm.
- The Buyer must send the returned goods by registered shipment. The registered shipment number must be provided to the Seller at least within 24 hours after dispatch.
- When returning a quality product, only the amount paid for the product shall be returned to the Buyer. Shipping costs are not refundable to the Buyer.
- When returning the wrong product received, the Seller shall undertake to replace the product with the required product. If the required goods are not available, the Buyer will be refunded all money (for the goods, and the actual shipping costs incurred).
- In order to return or replace the product(s), the Buyer may do so within fourteen days from the date of delivery of the goods to the Buyer, informing the Seller by e-mail, enclosing photos or videos of the low-quality item and/or consignment describing the problem.
- When a defective product is returned, the Seller shall undertake to replace the defective product with an analogous product or return the money to the Buyer.
- The returned or exchanged product must be in the original neat packaging, undamaged, unused, of the same set as received by the Buyer, without losing the commercial appearance (undamaged label, unripped protective film, etc.). When returning the product, a paper (printed) document (copy of the order, payment order) must be submitted.
- If the Buyer has paid for the goods with a gift voucher, the voucher and other additional amount paid (if it has been paid) shall be returned. The gift voucher shall not be changed to money.
- If the Buyer returns the goods purchased at a discount, the amount paid for the goods with a valid discount shall be refunded.
- The amount of money paid for the goods shall be returned to the Buyer within ten calendar days from the date of receipt of the returned goods after the Seller confirms that the goods are suitable for return.
- The Seller shall be released from any liability in cases where the loss or other negative consequences arise due to the fact that the Buyer has not familiarized himself with the rules, recommendations, or information provided by the e-Shop, even though he has been given such an opportunity.
- The Seller shall have the right not to accept the goods returned by the Buyer if the Buyer does not observe these Rules.
- Goods of defective quality shall be replaced or returned in accordance with the “Rules for Return and Exchange of Items” approved by Order No 217 of the Minister of Economy of 29 June 2001.
